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October 2013

Insight for leaders

Who writes product standards & why?

Standards provide the engineer, specifier, manufacturer, and owner specific requirements to ensure safety, structural integrity, and performance of a product or project.
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The discomfort of being a true leader...

How would you define leadership? An individual honored for his leadership skills gives a definition that may surprise you. Read more >>


Small business and climate change...

An estimated 25 percent of small to mid-sized businesses do not reopen following a major disaster, and the median cost of downtime from a small business affected by an extreme weather event is $3,000 per day. These are just a few findings from a recent study on the economic impact of climate change. Read more >>

 


Trends, tips and tools for leaders

Messy desks, putting greens & ping pong...

Success in today's world requires creativity, but your father's "think tank" has turned into something far more colorful and original. Read more >>

 


5 Comments that kill customer service...

A survey by Nancy Friedman, a.k.a. the Telephone Doctor, identified 5 common comments that are sure to put customers on edge. Her advice? Eliminate them from your company’s conversation. Read more >>

 


Your online image speaks volumes...

Because we exchange so much information through our websites, emails, cellphones, videos and social media, the way we conduct ourselves online is as important as how we appear in person. What do you look like online? Read more >>

 



About Association Leaders

We know association involvement is important to you. Our mission is to help you make the most of your opportunities as a volunteer leader. To do this, we:

  • Share knowledge and experience
  • Show how volunteer leaders and associations change the world
  • Help volunteer leaders understand how association leadership differs from corporate leadership and how to address the differences
  • Provide tools and skills for success

We aim to help create highly effective leaders, successful associations, and a better society for all.

Association Leaders is published bimonthly by:

CM Services, Inc.
The Association Partnership Company®
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Glen Ellyn, IL 60137 USA
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630-858-7337
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www.cmservices.com


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